PrimeReply is AI-powered customer service outsourcing for local businesses. Live chat, appointment booking, inbox management, lead follow-up. We handle the front line so you can handle the work.
Most small businesses lose 20-30% of inbound leads to voicemail, slow replies, and after-hours silence. PrimeReply closes that gap.
Email, chat, and social DMs triaged and responded to in real time. Your customers never wait. We route urgent issues to you, handle the rest.
AI books appointments directly into your calendar. Confirmations, reminders, and rescheduling handled automatically. No double-bookings.
New leads get a personalized reply within seconds. Every interaction logged in your CRM. No lead falls through the cracks at 6pm on a Friday.
Follow-up sequences, satisfaction checks, and win-back campaigns. We keep your existing customers happy while you focus on the work that pays.
Phone, email, chat, social. We plug into what you already use. Setup takes one call.
Instant, intelligent responses to every inquiry. Appointments booked, FAQs answered, leads qualified.
Weekly reports, CRM updates, and a dashboard showing exactly what happened with every customer.
From solo operators to growing teams. Pick the tier that fits.
For businesses that need inbox coverage and basic response.
Full customer support with scheduling and follow-ups.
Full outsourced support team with strategy.
PrimeReply makes sure that never happens. AI speed, human judgment, Jacksonville roots. Your customers deserve a response in seconds, not hours.